Terms & Conditions


Eleanor Henderson of Acupuncture South East agrees that every effort will be made to provide high quality services & that she will at all times behave in a manner that is applicable to the occasion.


1. Payment

Payment is required in the form of Card, Cash, Cheque or BACs. 


2. Cancellation policy 

If your scheduling conflict is known in advance & we are notified at least 24 hours ahead of time, it may be possible to reschedule. However, this cannot be guaranteed. 

£25 will be forfeited if any appointments are cancelled with less than 24 hours notification.

The full amount will be charged if you miss your appointment without cancellation. 

If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.

Weekends and Bank Holidays - Cancellations falling within 48 hours prior to your appointment over a weekend or a bank holiday will result in the £25 being forfeited.


3. Rescheduling

We will endeavour to reschedule appointments for our clients with less than 24 hours notice, but if we are unable to do so, the full fee will be incurred.

Acupuncture South East will endeavour to give clients as much notice as possible should appointments need to be rescheduled due to illness.


4. Therapist’s holidays

We will notify our clients at least 7 days in advance of any planned holidays & scheduled breaks.


5. Appointments

All purchased block appointments must be used within 6 months; failing to do so will result in expiration of the purchased treatments.

Acupuncture South East may at any time without notifying you make any changes to the Services which are necessary to comply with any applicable safety or other legal requirements, or which do not materially affect the nature or quality of the Services.


6. Late for appointments 

Appointments will begin promptly. If you are late for your appointment the session will conclude at the designated time - no time will be added on at the end. Should you be more than 15 minutes late, the therapist has the right to end the session & the session will be forfeited. Should the therapist be late for a scheduled appointment the appointment will continue for the appropriate duration.  



All clients will be required to sign a disclaimer consenting to the terms & conditions outlined by Acupuncture South East.  

You must provide Acupuncture South East with specific information about your health that is required before you begin the treatment.

Acupuncture South East reserves the right to refuse to provide any or all of the Services on any occasion, without incurring liability to you.